PFRA Compliance

Last Updated: May 1, 2025

Fundraisers United is a proud member of the Public Fundraising Regulatory Association (PFRA), the self-regulatory body for face-to-face fundraising in Australia. This page outlines our commitment to the PFRA's standards and our approach to ethical fundraising practices.

Our Commitment to the PFRA Standards

As a PFRA member, we are committed to upholding the highest standards of professional conduct in all our fundraising activities. This includes:

• Ensuring all our fundraisers are properly trained and informed about the PFRA's standards
• Following all site management rules and location agreements
• Implementing proper identification and transparency protocols
• Maintaining respectful interactions with the public
• Providing accurate information about the charities we represent
• Protecting the public's personal and financial information
• Participating in regular PFRA compliance checks and audits

Fundraiser Identification

All Fundraisers United team members operating in the field:

• Wear clearly visible identification badges showing their name, photo, and the charity they are representing
• Wear branded clothing identifying them as professional fundraisers
• Clearly communicate that they are paid fundraisers working on behalf of the charity
• Can provide official paperwork confirming their authorization to fundraise for the charity

Fundraiser Training

Our comprehensive training program ensures all fundraisers:

• Understand and comply with the PFRA Standards and relevant codes of practice
• Are knowledgeable about the charities they represent
• Follow ethical fundraising practices and respect potential donors' decisions
• Know how to properly engage with vulnerable persons
• Understand privacy regulations and data protection requirements
• Are aware of complaint handling procedures

Site Management

We maintain strict adherence to PFRA site management protocols:

• Only operating in authorized locations with proper permits
• Respecting site rotation schedules and location agreements
• Maintaining appropriate distance from entry/exit points, ATMs, and other sensitive areas
• Limiting team sizes according to PFRA guidelines
• Ensuring fundraisers do not obstruct pedestrian traffic
• Promptly responding to any site-related concerns or complaints

Donor Protection

We are committed to donor protection through:

• Clear disclosure of fundraiser status and charity affiliation
• Transparent information about how donations will be used
• Secure handling of personal and financial information
• No-pressure fundraising approach
• Proper opt-out and cancellation procedures
• Special protocols for vulnerable persons

Complaint Resolution

We take complaints seriously and have established procedures for resolving them:

• All complaints are logged and reviewed by management
• Complaints are addressed promptly, typically within 48 hours
• Serious complaints are reported to the relevant charity partner and the PFRA
• Continuous improvement measures are implemented based on complaint feedback
• Annual review of complaint patterns to identify and address systemic issues

To file a complaint about our fundraising practices, please contact us at complaints@fundraisersunited.com.au or call +61 2 1234 5679.

PFRA Verification

To verify our PFRA membership or to learn more about the PFRA's standards, you can visit the PFRA website or contact them directly.